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FAQs
Discover clear and concise answers to frequently asked questions about our products and services.

Are there any delivery fees?
Yes, we charge a nationwide delivery fee of 200 THB. However, delivery is free for orders of 3,000 THB or more.
How long does delivery take?
Local Delivery: We offer same-day delivery for orders placed and paid for by 5:00 PM. This service is available for addresses within a 15-kilometer radius of our branches.
Nationwide Delivery: Orders are delivered within 3-5 business days. Please note that deliveries are not made on Sundays or public holidays.
Do you deliver to all provinces in Thailand?
Yes, we deliver to all provinces throughout Thailand.
What payment methods are accepted?
We accept payments via credit/debit cards, bank transfers, and other online payment methods.
Can I return products or request a refund?
If you receive a damaged or defective product, please contact our customer service within 48 hours of receipt to arrange a return or refund.
Do you offer any deals?
We periodically offer deals. Please check our website or subscribe to our newsletter to stay updated on the latest offers.
Can I place an order through channels other than the website?
Currently, we accept orders exclusively through our official website to ensure the security and convenience of our customers.
Do you deliver on public holidays?
Deliveries are not made on Sundays or public holidays.
Can I track my order status online?
Yes, you can track your order status online.
For Local Service Coverage Areas:
Customers will receive a tracking link via SMS for the Messenger service. You can use this link to track your order's real-time status directly from your mobile device.
For Other Nationwide Delivery Areas:
You will receive a tracking number via email.
To check your order status, simply visit our website and click the "TRACK YOUR ORDER" menu to be redirected to the Inter Express website. From there, enter your tracking number to monitor your order's shipping status.
Can I request a tax invoice?
Yes, you can. Customers need to specify this in the note when placing an order or inform us before the shipment of the product. The document will be provided along with the order.
The company reserves the right to refuse issuing a tax invoice for orders older than 3 days from the order date.
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